Developer Creative Assembly has released a statement regarding recent negative feedback regarding the pricing for Total War: PHARAOH, as well as the Shadows of Change DLC for Total War: Warhammer 3. In its statement, the studio acknowledges the mistakes it made with the game and the communication surrounding it, and as a result, both Total War: PHARAOH and Total War: Warhammer 3 will undergo some changes.
“It has been a difficult few months, and we recognize that we have made mistakes when it comes to our relationship with all of you,” the statement says. “It’s been a constant internal discussion about how to get back on solid ground. What is clear is that it will not be easy and it will take time and effort.”
“We see the confusion, frustration and mistrust from us in the community and frankly, it breaks our hearts. We make games to bring you joy, to inspire a love of history, fantasy and strategic games. Total War is our everything, we care about it as much as you do. Recently it has become clear that we have failed to demonstrate that in our actions.”
As part of its future plans, Creative Assembly has announced that Total War: PHARAOH players on Steam will find that a partial refund has been processed, with money added to players’ Steam Wallet. The first planned DLC for the game will also be released for free in early 2024.
In the future, Total War: PHARAOH will also see incremental updates. Plans regarding these updates, which will bring new features such as expanded campaign map sizes and new factions, will be revealed once the new year arrives.
Total War: Warhammer 3, on the other hand, will see an ongoing series of updates. With complaints stemming from the last DLC for the game, Shadows of Change, which was deemed not worthwhile due to a lack of content, the studio has announced a major update for the DLC. Scheduled for release in February 2024, the update will expand the Shadows of Change DLC.
This also means that the planned Thrones of Decay DLC, originally scheduled for a winter 2023 release window, will now instead be released in April 2024. The studio says it wants to make sure Thrones of Decay does not repeat the mistakes of Shadows of Change.
“Where we make mistakes in this next part of our journey, we will work hard to react faster to address them, to iterate as we learn from those moments, and to always take steps in the right direction,” the studio says. “We hope you can find patience for us as we find our footing again, and we hope to prove to you in the coming months with actions beyond words.”
Total War: PHARAOH and Total War: Warhammer 3 are both available on PC.