DoNotPay, a service that’s been around in the US for a few years now, has announced the first AI chatbot that can negotiate a cheaper utility bill for you, or help you get out of certain abusive contracts. In fact, the company says it’s a kind of “AI advocate” that can hold a live chat or email conversation with company representatives in natural language. The advantage is that this bot has all the contract terms at its disposal, which it can use to get better terms from operators.
The DoNotPay bot uses the same basis as ChatGPT
The DoNotPay bot is based on the same foundation as OpenAI’s ChatGPT and can provide responses in a natural way. Unlike ChatGPT, which is a generalist chatbot that can provide any type of response, DNP’s chatbot is a specialized one that can only work in this domain. It also needs to be persuasive in its interactions with company representatives and uses negotiation and even empathy techniques to get the job done. What’s more, in the demonstration published on Twitter by Joshua Browder, CEO of DoNotPay, the bot even exaggerates the situation a bit, as a real customer would.
It seems, however, that these exaggerations won’t make it into the final version of the service, but most of the other features will. It will use all sorts of clauses in the contract and the EULA to get a cheapening of the subscription and maybe even threaten litigation against companies that don’t accept the new terms.
Here it is! The first ever Comcast bill negotiated 100% with A.I and LLMs.
Our @DoNotPay ChatGPT bot talks to Comcast Chat to save one of our engineers $120 a year on their Internet bill.
Will be publicly available soon and work on online forms, chat and email. pic.twitter.com/eehdQ5OXrl
– Joshua Browder (@jbrowder1) December 12, 2022
Among its functions, the DoNotPay bot allows you to register complaints, cancel subscriptions, dispute parking tickets and lower rates with telecom operators. It doesn’t just work based on a template and can adapt to the answers that callers give. However, it seems to be a bit too polite at the moment, and DoNotPay says it will reduce the number of “thank-yous” it offers in conversations.
If the bot gets stuck and doesn’t have a response, it can contact the customer to ask for information. This can even be provided via SMS, so that the conversation can continue immediately.
DoNotPay says it will launch this AI chatbot in a test version in the next two weeks, but it will be available exclusively for the United States. Presumably if it is successful, it will be rolled out to the rest of the world.